2nd October 2017
How to Incorporate Customer Service into Your Marketing to Boost Sales
Buckinghamshire Business First, The Clare Foundation, Wycombe Road, Saunderton, Buckinghamshire, HP14 4BF (satnav postcode HP14 4HU)
National Customer Service Week is a perfect opportunity for organisations to re-focus on their business goals and recognise the impact Customer Service plays on their sales and profits.
Imagine you could have:
- An increased level of enquiries
- A rise in sales and profits
- Improved sales advantage over competitors
- Increased customer satisfaction
- Increased customer retention
- Increased staff motivation and engagement
Companies who fully understand the vital role Customer Service plays in their business already do! And they achieve this by incorporating their ethos and approach through their marketing.
Join Helen Pettifer, Customer Service Expert, and Marketing Expert, Karen Moule to find out how to:
- Map your customers’ journeys – even before they have anything to do with you
- Identify the ‘touch points’ where marketing can support your objectives and help determine your customers’ next steps
- Ensure every part of their experience is consistent, smooth and memorable
Schedule for the day:
2.00pm Networking with tea/coffee
2.30pm Expert speakers with Q&A session
3rd October 2017
Young Enterprise – How to Incorporate Customer Service into Your Marketing to Boost Sales
Sivatech Business Solutions Ltd, Gatehouse Industrial Area, Gatehouse Close, Aylesbury, HP19 8DJ
4th October 2017
What’s New in GDPR?
This event will provide BBF members with an insight into the scale of change, how it will affect them and some practical steps they might want to consider.
Buckinghamshire Business First, The Saunderton Estate, Wycombe Road, Saunderton, Buckinghamshire, HP14 4BF
13th October 2017
Engineering Futures Group – Talent & Skills for the Industries of the Future
Join us at ATG Training for the next Engineering Futures Group event, focusing on “Talent & Skills for the Industries of the Future”.
Visit our Engineering Futures Group page for full details and to book your FREE place.
25th - 26th October 2017
London Build, Olympia
Now in its third year, London Build 2017 is the UK’s largest construction expo dedicated entirely to opportunities in London and the South of England. London Build is attended by thousands of ‘movers & shakers’ in the UK’s construction industry from: contractors, developers, government, architects, solution providers and more.
2nd November 2017
Oxfordshire Business Expo – The Kassam Stadium
Develop your own business, grow a business you work in, keep up-to-date with industry and business skills or simply network and connect with others at the Oxfordshire Business Expo.
28th November 2017
MK Business Expo – The Ridgeway Centre
Develop your own business, grow a business you work in, keep up-to-date with industry and business skills or simply network and connect with others at the Milton Keynes Business Expo.
6th December 2017
Our Latest News
Written by: Paul Allsopp, The Agile Organisation Ltd
The obvious response is, why wouldn’t they? The current changing financial and business dynamics in the UK mean that all organisations, public and private alike, face unprecedented economic pressures, performance and service challenges. But it is the pace, unpredictability and scale of this change that is the greatest challenge for organisations today, and this makes the focus on corporate agility paramount. To not be on the agile journey is to be behind the curve and the difference between surviving and thriving.